The National Water and Sewerage Corporation (NWSC) has once again reaffirmed its dominance in public-sector innovation, scooping the prestigious Utilities and Government Services Digital Excellence Award at the 12th Digital Impact Awards Africa held Friday, November 14, 2025, at the Kampala Serena Hotel.The award cements NWSC’s status as a frontrunner in digital transformation, particularly in enhancing customer experience, streamlining operations, and expanding service access across the country. Judges praised the utility’s digital ecosystem — including the NWSC Digital Self-Service Portal, mobile app, multiple cashless payment options, and round-the-clock access to billing and account information — for enabling millions of customers to bypass queues and receive instant services.NWSC’s growing shift toward e-billing also drew acclaim for boosting transparency and trust in the corporation’s billing processes.Sekabira Wins Public Sector Digital Communications Champion AwardIn a second major win for the utility, John Fisher Sekabira, NWSC’s manager for marketing and digital communications, was named Public Sector Digital Communications Champion of the Year. He was honored for leading the corporation’s digital outreach strategy, strengthening customer engagement, and driving responsiveness across its online platforms.John Fisher Sekabira, NWSC’s manager for marketing and digital communicationsThe 2025 recognitions add to a decade of consistent victories for NWSC, which has repeatedly claimed titles such as Best Digital Customer Service and Best Government Agency on Social Media in previous editions of the awards.Government Applauds NWSC’s ConsistencyWhile presenting the award, Minister of State for ICT Hon. Joyce Nabbosa Ssebugwawo applauded the utility’s unwavering excellence, describing NWSC as “one of the best performing government institutions, consistently advancing the government’s service enhancement agenda.”She noted that NWSC’s long-running digital reforms have contributed significantly to improved service delivery and increased public confidence in government institutions.A Platform Celebrating Digital ProgressThe Digital Impact Awards were part of the annual Digital and Financial Inclusion Summit, which explores emerging opportunities in Africa’s digital economy under the theme “Maximizing the Digital Dividend.”The awards recognize organizations harnessing digital tools to extend efficient and inclusive services—particularly to underserved and underbanked communities—in sectors such as utilities, government, finance, and social services.With its 2025 victory, NWSC further solidifies its reputation as Uganda’s benchmark for digital innovation in public service delivery.The post NWSC Named Uganda’s Top Digital Utilities Performer At 2025 Digital Impact Awards appeared first on The Insider.