MahaRERA introduces hybrid hearing system for complaints

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Under the new system, parties can choose between physical and virtual hearings for complaints, non-compliance applications, and urgent mentions (praecipes) for listing, circulation, or production. (File photo)Written by Aryesh ChakrabortyThe Maharashtra Real Estate Regulatory Authority (MahaRERA) will implement a hybrid mode of hearing complaints and non-compliance applications from August 18, 2025, in line with directions of the Bombay High Court.The move follows a judgment delivered on July 24 by a division bench of the High Court, where it directed the authority to adopt hybrid hearings for urgent listings, circulations, production and other such reasons.Under the new system, parties can choose between physical and virtual hearings for complaints, non-compliance applications, and urgent mentions (praecipes) for listing, circulation, or production. Parties seeking a physical hearing will have to submit a written request through their login on the MahaRERA portal.As part of the revised framework, filing complaints, replies, rejoinders, and submissions online will continue as per the existing procedure. The present system of publishing daily online cause lists, assigning fixed dates of hearing, and recording roznama entries will also be maintained.In addition, mentioning of matters (complaints and non-compliance applications) will now be allowed both physically and virtually at the beginning and end of every session of the bench concerned with MahaRERA.All orders passed by MahaRERA will henceforth carry a date and time stamp and remain accessible on the authority’s official website. To support the transition, MahaRERA will also upgrade its online complaint module to facilitate the smooth functioning of hybrid hearings.Story continues below this adThe authority clarified that this circular will override any previous orders or circulars to the extent they contradict the provisions of hybrid hearings.(Aryesh Chakraborty is an intern with The Indian Express)Click here to join Express Pune WhatsApp channel and get a curated list of our stories© The Indian Express Pvt LtdTags:Maharashtra