Airline apologises to widow over late husband’s ticket | The IndependentNotifications can be managed in browser preferences.Jump to contentIndependentNext articleIndependent Bulletin homepageSocial PartnerWe are 8 logo (opens in a new tab)AllNewsSportCultureLifestyleAmelia NeathThursday 31 July 2025 17:58 BSTRyanair boss reveals exact bonus staff get for catching oversized bagsRyanair has apologised to Yvonne Shields after initially denying her a full refund for flight tickets purchased by her late husband, Colin Shields.Colin Shields, who was tetraplegic, had booked flights from Edinburgh to Venice for himself and two carers to attend a power-chair football match before his death in April.Ms Shields was initially told she could only receive a refund for her husband's ticket and was later asked to speak to the original booker, despite informing the airline of his death and providing a death certificate.Ryanair confirmed that a refund of £257.58 for Mr Shields' ticket was issued, but a customer service agent incorrectly advised that the other two passengers were not entitled to a refund.The airline has since apologised for the 'incorrect' advice and stated their customer service department would assist Ms Shields in correcting the error and processing the full refund.In fullRyanair apologises after telling widow her late husband had to apply for a ticket refundThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in