Currently, the Beta testing of this system has been rolled out in Northern Railway (NR) and East Central Railway (ECR) zones.In a step to make grievance redressal platforms like RailMadad more accessible and easier to use, the Ministry of Railways is working on an AI-enabled WhatsApp chatbot which will allow the passengers to register their complaints without hassles.Officials said that the chatbot will provide real-time assistance through WhatsApp, which will be much easier than calling on 139 or filing a complaint through an app or online portal. Currently, the Beta testing of this system has been rolled out in Northern Railway (NR) and East Central Railway (ECR) zones.A senior ministry official said: “Once introduced, the passengers would be able to access the RailMadad AI-Enabled Whatsapp Chat Bot by simply sending any input to 7982139139. This will end the need for additional apps like RailOne, our complaint number 139 or website navigation, which sometimes take a lot of time and responses are delayed. Now passengers will have to just send their complaint, including in voice-note format, and the issue will be resolved promptly. This system will be synced with RailMadad infrastructure. We want to ease the 139 number for complaints.”Dheeraj Mishra is a Principal correspondent with The Indian Express, Business Bureau. He covers India’s two key ministries- Ministry of Railways and Ministry of Road Transport & Highways. He frequently uses the Right to Information (RTI) Act for his stories, which have resulted in many impactful reports. ... Read More© The Indian Express Pvt LtdTags:Indian Railways