Liberty Mutual car insurance review 2025: 3 out of 5 stars

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Skip to navigationSkip to main content':"";if(a){var r=n.promos.showYahooLogo?"":"yns-no-logo";a=a.replace("{notifOnboardBtnLabel}",n.promos.notifOnboardBtnLabel).replace("{notifOnboardMsg}",n.promos.notifOnboardMsg).replace("{subscriptionTopic}",n.promos.subscriptionTopic).replace("{noLogoClass}",r).replace("{promoLogo}",n.promos.promoLogo)}var s=t.newCount>n.panel.maxCount?t.newCount:"",c=n.panel.notificationCenterPath,l=c?"":P,u=n.panel.headerMsg?"":" "+P,d=c?R:"",p=void 0;t.count?p=t.markup:p='{emptyPanelMsg}'.replace("{emptyPanelMsg}",n.panel.emptyPanelMsg);return e=e.replace("{notifMarkup}",p).replace("{promoMarkup}",a).replace("{hideClass}",l).replace("{notifCenterLink}",c).replace("{paddingClass}",d).replace("{headerMsg}",n.panel.headerMsg).replace("{hideHeaderClass}",u).replace(/{notificationCenterNavMsg}/g,n.panel.notificationCenterNavMsg).replace(/{newCount}/g,s)}},{key:"render",value:function(e,t){var n=this;if(n._panelNode){var o=void 0,i=n._panelNode,a=void 0,r=void 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Gt(e,o.submitSearchBtn,m(m({},Kt),{label:null!==(t=n.i18n.root.SEARCH_TOOLTIP_WEB)&&void 0!==t?t:"Search the web",containerClass:"".concat(jt.tooltip," ").concat(jt.tooltip__web),tooltipParentElm:o.clearSearchBtn.parentElement}))}));var Jt="_yb_tdk4ba",Vt="_yb_hkd17a",$t="_yb_rtzclf",Xt="_yb_tdbhj6",Zt="_yb_de52ef",Qt="_yb_9hwrey",en="_yb_slc8ta",tn="_yb_bf0svp",nn="_yb_hjic9z";be("ybar-mod-adaptivenav",(function(e){var t=document.querySelector("#ybar-l1-more-menu ul"),n={moreDropDown:document.querySelector(".".concat(Jt)),moreBtn:document.querySelector(".".concat(Vt)),wrap:document.querySelector(".".concat(Xt)),moreSectionTitle:document.querySelectorAll(".".concat(Zt)),editionsCtaBtn:document.querySelector(".".concat(Qt)),editionsMenu:document.querySelector(".".concat(en)),closeBtn:document.querySelector(".".concat(tn)),moreMenuDropDownHeight:t?"".concat(t.offsetHeight+48,"px"):"0"};new 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See our Advertiser Disclosure.AAshley KilroyWed, Sep 10, 2025 11 min readLiberty Mutual has extensive availability, offering auto insurance in all 50 states plus Washington, D.C. It stands out for a wide range of auto coverage options, and its specialized policies, such as Mexico Car Insurance to cover travelers when driving into the country and teacher auto insurance, which can help eligible teachers save and customize their coverage.Additionally, Liberty Mutual gives customers numerous savings opportunities, such as its RightTrack program, which rewards safe driving habits, and discounts for military personnel and students with good grades.This embedded content is not available in your region.Learn more: How does car insurance work? The basics explainedAccident forgiveness availableOffers New Car Replacement and Better Car Replacement coverage add-onsDeductible fund option to help lower the deductible over timeFull and basic coverage rates above the national averageLower-than-average consumer satisfaction scoresUp nextHow does car insurance work? The basics explained.Car insurance rates are climbing. Here are 4 reasons why and 11 ways to save.Most common types of car insurance explainedHow does your ZIP code affect your car insurance?What happens if you don't have car insurance?Liberty Mutual offers many coverage options and discounts, but how does it stack up when compared to top competitors in cost and customer satisfaction?Here’s a brief breakdown of what to expect when it comes to pricing, service, and available features.Average monthly cost for full coverage: $216J.D. Power customer satisfaction score by region: Liberty Mutual scored below average in all regions.J.D. Power auto claims satisfaction: Liberty Mutual scored above average.Learn more: Car insurance discounts: 17 ways to saveWith Liberty Mutual, drivers can find plenty of coverage options to fit their situation and budget. While coverages and policy availability can vary by state, here’s a general overview of their offerings:Bodily injury and property damage liabilityCollision insuranceComprehensive insuranceBetter car replacementMedical paymentsPersonal injury protection insurance (PIP)Uninsured motoristOriginal auto parts replacementGap coverageRental car reimbursementAccident forgivenessLifetime Repair GuaranteeNew car replacementTowing and Labor (roadside assistance)Deductible FundTeachers auto insuranceMexico car insuranceLearn more: Most common types of car insurance explainedLiberty Mutual offers Accident Forgiveness as optional coverage you can add to your car policy. If you qualify, your first accident won’t cause your rate to increase. Drivers with five years of accident-free driving may be eligible and can earn an even bigger discount once they reach that milestone.Accident forgiveness isn’t available in California.Learn more: Is accident forgiveness insurance worth it?Yes. If you add Towing and Labor Coverage to your auto policy, you’ll have access to 24-hour roadside assistance. This includes services like towing, emergency fuel delivery, unlocking your car doors, and jump-starting a dead battery.Learn more: Do I need emergency roadside assistance coverage?Auto insurance rates depend on many factors, including the type of coverage you choose. Basic coverage, also referred to as liability-only coverage, meets your state’s minimum liability insurance limits. This covers injuries and damages to others when you’re at fault (up to your policy limits).Full coverage exceeds your state’s minimums, typically adding collision and comprehensive insurance. This coverage helps pay to repair or replace your vehicle if it’s hit by another car or an object like a tree, is stolen, vandalized, or damaged by a storm.Learn more: Does car insurance cover flood damage?While each state has its own minimum insurance requirements, Yahoo Finance recommends increasing your coverage past state minimums if you can. It may cost more, but having extra protection can give you peace of mind and help cover more situations that could take a big toll on your finances.Learn more: Minimum car insurance requirements in all 50 U.S. statesAt $216 per month for full coverage car insurance, Liberty Mutual’s rates are above the $190 national average. While not the most expensive, it’s among the more expensive options, costing more than other big-name insurers like State Farm, GEICO, and Progressive.The average cost of Liberty Mutual car insurance is $128 per month, which is more expensive than the average of $113 for basic coverage. On the list of insurers, Liberty Mutual ranks toward the higher end, costing more than companies like State Farm, GEICO, and Progressive.Liberty Mutual car insurance discounts include:Homeowner discount. If you own a home, you may be able to qualify for a discount.Military discount. Eligible active, retired, and reserve members may qualify for savings on their policy.Early shopper discount. If you get a quote with Liberty Mutual before your current policy from another carrier expires, you may qualify for savings.Good student discount. Students with a GPA of B or higher may be eligible for a discounted rate.Student away at school discount. If one of your children is away at school and only uses the car occasionally, you could save on your policy.Multi-policy discount. Having more than one policy with Liberty Mutual, such as home and auto, may help you qualify for savings.Multi-car discount. Insuring multiple cars can help you save money on your policy.Claim-free discount. Going claim-free can help lower your insurance costs.Violation-free discount. You can qualify for a discount when your driving record shows no traffic violations.RightTrack. Practicing good driving habits, like controlling acceleration and staying within speed limits, can help you reduce your insurance costs with Liberty Mutual’s RightTrack program. You’ll receive a discount simply for enrolling, and qualified drivers can save up to 30%.Paperless discount. Signing up for electronic statements can save you money.Preferred payment discount. Enrolling in auto pay ensures your bill gets paid on time and may help you qualify for savings.Online purchase discount. When you buy car insurance online, you can qualify for instant savings.Note: Not all discounts and savings programs are available in every state.If you’re in an accident, first it’s crucial to make sure everyone is safe and call 911 if anyone is hurt, needs medical help, or you need to file a police report. Once that’s taken care of, here are the steps you can follow to start the claim process.Contact Liberty Mutual. Even if it’s just a fender bender, and no matter who’s at fault, reach out to Liberty Mutual as soon as you can. Let them know about the accident and ask if your coverage will apply. A representative will be able to walk you through the next steps and answer any questions you have.Submit your claim. You can file a claim online, by phone, or through the Liberty Mutual mobile app. You’ll usually need to provide some basic details like your username and password, date of the accident, parties involved, and a short description of what happened.Document the damage. You’ll need to provide supporting information to back up your claim, such as accident details, photos, videos, and a copy of the police report if one was filed.Have repairs priced out. You can either take your car to a reputable repair shop for an estimate or use Liberty Mutual’s Guaranteed Repair Network. If you choose the network, one of Liberty Mutual’s partner shops will handle both the estimate and the repairs, and must meet their strict quality standards. Plus, Liberty Mutual will guarantee the repairs for as long as you own your car.Receive payment. Once your settlement amount is approved, you’ll get a check for the repair costs, minus your deductible. Keep in mind that if you have an auto loan, the check may be made payable to both you and the repair shop.Get claim updates. You can keep tabs on the status of your claim 24/7 through Liberty Mutual’s mobile app for updates along the way.Learn more: How to file a car insurance claimWhile Liberty Mutual says you have up to 90 days to file a claim after an incident, some claims need to be reported right away. To avoid any risk of denial, it’s best to report the incident as soon as it happens.The time it takes to get your payment usually depends on the type of claim you file and how bad the damage is. Liberty Mutual says that after you file your claim, a representative will review it and contact you within one to two business days. In the meantime, you can follow your claim’s progress through your online account or mobile app.Liberty Mutual’s app gets a thumbs-up from most users. With it, policyholders can pay bills, access policy documents and ID cards, file a claim, request roadside assistance, and even make changes to their policy.Liberty Mutual mobile app ratings:Apple App Store: 4.8 out of 5 starsGoogle Play Store: 4.6 out of 5 starsThe answer ultimately comes down to your coverage needs, budget, and preferences. Liberty Mutual has an “A” (Excellent) financial strength rating from A.M. Best, offers a wide range of coverage options, and features a highly rated mobile app for an easy user experience. On the other hand, customer satisfaction reviews are mixed depending on location, and its rates are above the national average.Liberty Mutual offers the basic and full coverage options you’d expect from most auto insurers, including liability for bodily injury and property damage, collision, comprehensive, medical payments coverage.You can also customize your policy with add-ons like accident forgiveness, new car replacement, better car replacement, gap coverage, original parts replacement, and towing and labor coverage, which includes 24/7 roadside assistance. And if you’re planning a trip to Mexico, Liberty Mutual offers auto insurance to keep your car protected while you’re there.Every driver has different needs and budgets when picking the right auto insurance, so whether Liberty Mutual is right for you depends on your preferences and what you can afford. If you're looking for a variety of coverage options, customizable add-ons, and discount programs like RightTrack that reward safe driving, it could be a good fit.On the other hand, if price and the quality of customer service are top priorities, Liberty Mutual may not be the best choice, since its rates are higher than some competitors, and customer reviews are inconsistent. Either way, before buying auto insurance, it's best to compare coverage options and rates so you can find the most suitable policy for your needs and budget.Learn more: Buying a new car? Here’s how to shop for insurance.On average, Liberty Mutual car insurance costs about $128 per month for basic coverage and $216 per month for full coverage. However, the exact rate you’ll pay depends on factors such as your driving history, location, and coverage choices.Liberty Mutual’s prices are generally higher than the national average of $113 for basic coverage and $190 for full coverage. So, when exploring your car insurance options, make sure to compare quotes with other insurance companies.Tim Manni edited this article.We researched the coverage details and prices for 13 auto insurance plans. We then weighted categories, and each auto insurer was scored relative to the others to find the best auto insurance companies. Here are the factors we incorporated.Coverage types: 20% of score. We examined all the coverage options available and assessed whether each insurer offered the following: new car replacement (5%), GAP insurance (5%), accident forgiveness (5%), and diminishing deductible (5%).Average cost: 40% of score. The average cost was generated by Trellis’ in-house machine learning models based on over 3 million data points, and includes more than 15 of the largest insurance companies in Trellis’ nationwide data set. These estimates are for policies with full coverage for the average policyholder who owns one car. Average policyholder here is defined as a 48-year-old driver, driving a 13-year-old car, in an average-income ZIP code with full coverage.Customer satisfaction: 30% of score. We factored in information from three major sources: 1) National Association of Insurance Commissioners (NAIC) complaints (10%), in which we took the total number of complaints each company had over a three-year period (2022-2024), 2) CRASH scores (10%) from the Crash Network which share how well each company ensures quality repairs and customer service, and 3) J.D. Power scores (10%) from the J.D. Power U.S. Auto Claims Satisfaction Study and the U.S. Auto Insurance Study.Discounts: 10% of score. We gave points for each type of discount that each auto insurer offers.All app ratings were accurate at the time of publication.