Every year, millions of guests travel from around the world to visit the Universal Orlando Resort. Many of those guests don’t live close to the theme parks, so getting there isn’t as easy as just jumping in the car and driving for a while. Some guests might rent a car and drive to Universal from the airport, but a lot of guests rely on shuttle services that specialize in transportation to and from the resort.Credit: Universal Orlando ResortThe shuttles to and from Universal Orlando are not free, and many of them require guests to book their trip in advance. The shuttle service might even require guests to enter their flight information, and they will then be given a pickup time. This is especially true for guests traveling from their Universal Orlando hotel to Orlando International Airport.Getting on your shuttle at the designated time is very important if you are heading back home. Missing your flight can cause all sorts of trouble.And according to multiple guests, one popular shuttle service cannot be relied on for consistent service.Credit: Universal Orlando ResortRelated: Entitled Universal Guest Shows Why We Can’t Have Nice ThingsReddit user parkerpat recently visited the Universal Orlando Resort and booked a ride back to the airport with Superstar Shuttle.According to the OP (Original Poster), the shuttle changed their pickup time without informing them. So, they missed their ride and were left scrambling, hoping they would make it to the airport on time.We booked a Superstar Shuttle through a Universal Vacation Package to pick us up from the Helios Grand hotel. The day before, we got a confirmation text for a 6:55 a.m. pickup.The next morning, the shuttle never showed up. When I called, they told me the actual pickup time was 6:15 a.m. — 40 minutes before the time they confirmed in writing — and said they had no other upcoming shuttles to pick us up. They left us stranded and we had to scramble to get a last-minute Uber to the airport.The real frustration began when I tried to get a refund. For two weeks, I’ve spent 1.5 hours on three different calls, only to be told they’re “waiting for the shuttle team to finish their investigation.”I’m surprised by the poor customer experience and that Universal can’t process a $48 refund for a service they failed to provide.Has anyone else faced this kind of runaround with a vacation package refund? Any advice on how to escalate this?Superstar Shuttle left us stranded; won't refund us byu/parkerpat inUniversalOrlandoRelated: Universal Guest Rants Against Entitled Single RidersUnfortunately, based on the comments, the OP was not the only person who had been letdown by Superstar Shuttle.I actually had them refund my shuttle service also because they werent there for 40 min to get us from the airport. It took a couple weeks but they did refund it.And another person chimed in:I did the Superstar shuttle during my last trip. I will be Ubering or Lyfting from now on.Credit: Universal OrlandoMany people also encouraged OP to go through his credit card company. They claimed that they had struggled to deal with Universal as well, and it would be a lot easier if OP just disputed the charge with his credit card company.Other commenters also encouraged OP to use services like Uber or Lyft in the future. The trip might be a little more expensive, but they are pretty reliable.Have you ever experienced a serious issue with your transportation to and from the Universal Orlando Resort? What is your favorite way to get to the theme parks? Share your thoughts and stories with us in the comments!The post Angry Guests Warn Against Using Popular Universal Shuttle Service. appeared first on Inside the Magic.