Scaling Human Judgment: How Dropbox Uses LLMs to Improve Labeling for RAG Systems

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To improve the relevance of responses produced by Dropbox Dash, Dropbox engineers began using LLMs to augment human labelling, which plays a crucial role in identifying the documents that should be used to generate the responses. Their approach offers useful insights for any system built on retrieval-augmented generation (RAG). By Sergio De Simone