NAIROBI, Kenya Apr 1 – Safaricom has emerged as Kenya’s top-performing mobile network operator in terms of quality of service, according to the latest Communications Authority of Kenya (CA) assessment for the 2024–2025 financial year.The regulator’s Quality-of-Service (QoS) report places Safaricom at the top with a score of 89.72%, followed by Airtel Kenya at 81.14%, while Telkom Kenya trails at 52.76%, falling below the regulatory compliance threshold.The assessment, conducted under CA’s established 2017 QoS framework, evaluates operators across three key areas: end-to-end network performance through drive and walk tests, network performance indicators, and customer experience surveys.Safaricom led across all major metrics, recording a 90.36% score in end-to-end drive tests, compared to Airtel’s 76.47% and Telkom’s 47.94%. The operator also achieved a 100% network performance score, matching Airtel, while Telkom recorded 60%.In customer experience, Safaricom maintained the highest satisfaction rating at 70%, slightly ahead of Airtel’s 68.4%, with Telkom at 60%.The report further shows Safaricom as the only operator to meet performance targets across all five regional clusters, underscoring its nationwide consistency in service delivery.Despite strong results from leading operators, the CA report highlights a broader decline in overall industry performance over the past four years, driven by rising data demand and increased strain on telecom infrastructure.Even so, Safaricom has maintained its lead across all core indicators, reinforcing its position as the country’s most reliable mobile network provider.The Communications Authority says the findings provide independent confirmation of operator performance and highlight widening gaps in service quality across the sector.As Kenya’s digital economy continues to expand, the report positions Safaricom as the benchmark for mobile connectivity, while Airtel and Telkom face growing pressure to improve network quality and coverage.