AdvertisementAdvertisementBusiness18 Nov 2025 06:05AM (Updated: 18 Nov 2025 06:40AM) Bookmark Bookmark WhatsApp Telegram Facebook Twitter Email LinkedInRead a summary of this article on FAST.Get bite-sized news via a newcards interface. Give it a try.Click here to return to FAST Tap here to return to FASTFAST Australia's TPG Telecom said on Tuesday a customer died after failing to make emergency triple zero ("000") calls on the company's network from a Samsung device that was operating out-of-date software.At the time of the attempted contact to the triple zero service, TPG's mobile network was operational and no outages were occurring, it said in a statement.The incident comes just two months after two back-to-back emergency call outages at the country's No. 2 carrier Optus affected thousands and were linked to the death of four people, sparking a parliamentary inquiry into the Singtel-owned company.The first Optus glitch involved a botched network firewall upgrade that triggered a deadly 13-hour outage, while the second incident occurred after a faulty mobile phone tower site failed to detect that 4G services were offline.TPG said on Tuesday that early investigations indicate the failed calls in Sydney on November 13 were due to the customer's Samsung device operating on software that was not compatible with making emergency calls on the network.The telco said it had notified customers using older Samsung devices to update the software on the impacted devices to allow emergency calling. TPG added it has also informed relevant government and regulatory bodies of the incident.Source: ReutersNewsletterWeek in ReviewSubscribe to our Chief Editor’s Week in ReviewOur chief editor shares analysis and picks of the week's biggest news every Saturday.Sign up for our newslettersGet our pick of top stories and thought-provoking articles in your inboxSubscribe hereGet the CNA appStay updated with notifications for breaking news and our best storiesDownload hereGet WhatsApp alertsJoin our channel for the top reads for the day on your preferred chat appJoin hereAlso worth readingContent is loading...Expand to read the full storyGet bite-sized news via a newcards interface. Give it a try.Click here to return to FAST Tap here to return to FASTFAST