a full refund of every penny OP should summon some passive aggressive legalese: [1] Dear SIL: After reviewing our records, we cannot locate a contract signed and paid for by you. Please attach a copy of said contract to all future correspondence; otherwise, we will consider the matter resolved and all further discussions foreclosed. = = = = = = = = = = [2] Dear CLIENT: Your SIL is demanding a photo reshoot. As you are well aware, you paid a discounted rate for one christening photo shoot with one child. In order to facilitate a reshoot, we would necessarily have to delete all the original photographs. Is it your desire that I should delete all the christening photographs of your child in order to take new photographs of your niece? If not, please advise your SIL to stop harassment campaign.. = = = = = = = = = = [3] Dear FRIEND: Dafuq is wrong with your homegirl and her fam?