Zoho One Upgrade, Revamped UX, AI Features: Zoho Corporation, the Chennai-based global enterprise software firm, has announced a slew of upgrades to its all-in-one business software platform called Zoho One, including the integration of its Zia AI assistant, revamped user experience (UX), and a new unified portal to control multiple Zoho and third-party applications.The numerous enhancements that have been made to the Google Workspace alternative keep user context at the centre to facilitate easy and secure collaboration, Zoho said in a press release on Wednesday, November 19.On the AI front, Zoho One users can now aggregate and contextualise data from multiple platforms, including third-party apps, into a single, actionable answer. “This federated intelligence enables organisations to make faster, more informed decisions, eliminating data silos and enhancing productivity,” the company said.Additionally, Zoho One has also been integrated with Zia Hubs, Zoho’s intelligent content management system, to offer pre-created, dedicated workflows. Signed contracts via Zoho Sign and work calls recorded on Zoho Meetings are now automatically stored on Zia Hubs folders. Users can further pull up contract and meeting details more easily through Zia Search.These upgrades to Zoho One come amid the Indian government’s renewed efforts to promote homegrown tech platforms and reduce dependence on US-based service providers. In October this year, Zoho unveiled a new AI-powered workplace collaboration platform called Vani as part of its broader strategy to take on overseas tech giants such as Google and Microsoft in the workplace productivity sector.“Customers are not just licensing apps with Zoho One. They are licensing peace of mind. They expect Zoho to take care of the technology part and let them be productive in their business. Our enhancements with this release deliver essentially that–a unified experience delivered through unified integrations, context and data,” said Hariharan Muralimanohar, Global Head of Marketing, Zoho One.UX redesign, new integrationsZoho One’s revamped UX features a new section called Spaces that groups applications across the toolbar. A user’s Personal Space can feature apps unique to the individual while the Organisation space can include tools for company-wide communication. “There are also function-specific spaces grouped by Department (HR, Marketing, Finance, and more). All of these spaces can be customised to better serve employees’ and organisational needs,” Zoho said.Story continues below this adThe platform also features a new, customisable Action Panel where users can add upcoming meetings, uncompleted tasks, scheduled Cliq messages or emails, etc.To let admins more easily manage their integrations of Zoho apps and third-party apps within Zoho One, the platform now features a centralised integration panel. Users further have access to a Unified Portal that consolidates all of their application-specific portals.Additionally, Zoho One has introduced new, workflow-driven integrations such as Smart Offboarding, which handles user transitions, device data, and permissions from one guided flow. “The new Zoho One also offers an Administration console powered by Zoho Directory, for advanced security features like anomaly detection, Bring Your Own Keys and comprehensive audit logs,” it said.What is Zoho One?First launched in 2017, Zoho One allows enterprises to carry out various organisational tasks from a single, unified platform. It serves over 75,000 customers worldwide, with an average of more than 22 apps used on Zoho One per business, the company said.Story continues below this adIt claimed that Zoho One has seen growing popularity in India with a Compounded Annual Growth Rate (CAGR) of 27 per cent over the past eight years. Zoho CRM, Zoho Book, and Zoho Analytics are some of the most used applications on the platform, which also supports 12 regional Indian languages including Tamil, Kannada, Assamese, Bengali, Gujarati, and Hindi.In terms of pricing, the Zoho One All Employee package starts at Rs 1,250 per employee per month and the Flexible plan is Rs 3500 per user per month, billed annually. Subscribers can avail the latest features rolled out in Zoho One at no extra cost, the company said.