Hundreds of Google AI Workers Were Fired Amid Fight Over Working Conditions

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Last week the Guardian reported on "thousands of AI workers contracted for Google through Japanese conglomerate Hitachi's GlobalLogic to rate and moderate the output of Google's AI products, including its flagship chatbot Gemini... and its summaries of search results, AI Overviews.""AI isn't magic; it's a pyramid scheme of human labor," said Adio Dinika, a researcher at the Distributed AI Research Institute based in Bremen, Germany. "These raters are the middle rung: invisible, essential and expendable...." Ten of Google's AI trainers the Guardian spoke to said they have grown disillusioned with their jobs because they work in siloes, face tighter and tighter deadlines, and feel they are putting out a product that's not safe for users... In May 2023, a contract worker for Appen submitted a letter to the US Congress that the pace imposed on him and others would make Google Bard, Gemini's predecessor, a "faulty" and "dangerous" product This week Google laid off 200 of those moderating contractors, reports Wired. "These workers, who often are hired because of their specialist knowledge, had to have either a master's or a PhD to join the super rater program, and typically include writers, teachers, and people from creative fields."Workers still at the company claim they are increasingly concerned that they are being set up to replace themselves. According to internal documents viewed by WIRED, GlobalLogic seems to be using these human raters to train the Google AI system that could automatically rate the responses, with the aim of replacing them with AI. At the same time, the company is also finding ways to get rid of current employees as it continues to hire new workers. In July, GlobalLogic made it mandatory for its workers in Austin, Texas, to return to office, according to a notice seen by WIRED... Some contractors attempted to unionize earlier this year but claim those efforts were quashed. Now they allege that the company has retaliated against them. Two workers have filed a complaint with the National Labor Relations Board, alleging they were unfairly fired, one due to bringing up wage transparency issues, and the other for advocating for himself and his coworkers. "These individuals are employees of GlobalLogic or their subcontractors, not Alphabet," Courtenay Mencini, a Google spokesperson, said in a statement... "Globally, other AI contract workers are fighting back and organizing for better treatment and pay," the article points out, noting that content moderators from around the world facing similar issues formed the Global Trade Union Alliance of Content Moderators which includes workers from Kenya, Turkey, and Colombia. Thanks to long-time Slashdot reader mspohr for sharing the news.Read more of this story at Slashdot.