Social Security Administration's 'customer service crisis' — how to prepare for anything in retirement

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The market data on this page is currently delayed.MoneywiseTue, Sep 16, 2025, 2:05 AM 5 min read``Shutterstock``Moneywise and Yahoo Finance LLC may earn commission or revenue through links in the content below.``For the millions of Americans who rely on various programs run through the Social Security Administration (SSA), it’s sometimes a slog to receive — and keep — your benefits.``More than 9.2 million Americans receive disability insurance through the SSA each year, and many of those who use the program are struggling with reconsideration requests for specific benefits that take months (or sometimes more than half a year) for a response. The SSA’s commissioner, Martin O’Malley, has outlined some reasons for the delays. Under-staffing has led to what he calls a “customer service crisis,” where some Americans are forced to wait hours to simply get on the line with a representative.``````Thanks to Jeff Bezos, you can now become a landlord for as little as $100 — and no, you don't have to deal with tenants or fix freezers. Here's howDave Ramsey warns nearly 50% of Americans are making 1 big Social Security mistake — here’s what it is and 3 simple steps to fix it ASAPI'm 49 years old and have nothing saved for retirement — what should I do? Don't panic. Here are 6 of the easiest ways you can catch up (and fast)````According to O’Malley, approximately “10,000 people a year die waiting for their disability determinations to be made.”``If you want to avoid a potentially life-altering crisis in your golden years, consider protecting your retirement with savings that will shield you from relying on Social Security for your retirement income.``You can create your own portfolio of wealth-building and income-generating assets to live well in retirement. Here’s our best advice for how to accomplish this goal.````Nearly 10,000 baby boomers in the U.S. are entering retirement each and every day. That’s an incredible wave of folks who will be collecting Social Security, to say nothing of the nearly 10 million Americans currently receiving some sort of disability payment.``With such an influx of new “customers” and staffing levels that haven’t changed in 27 years, customer service issues are projected to increase. But there are also inflation-related concerns plaguing many retirees, as the Cost of Living Adjustments (COLAs) aren’t matching the real pressures many Americans are experiencing.``````The good news is that not all hope is lost. While time is on the side of younger investors, it’s also true that it’s always “better late than never” to start saving for retirement.``Consulting a financial advisor to create a plan is a good first step, regardless of your age or financial status.Terms and Privacy PolicyPrivacy DashboardMore InfoS&P 5006,598.76 -8.00 (-0.12%)Dow 3046,051.66 +293.76 (+0.64%)Nasdaq22,218.28 -115.68 (-0.52%)Russell 20002,427.69 +24.66 (+1.03%)VIX16.47 +0.11 (+0.67%)Gold3,720.10 -5.00 (-0.13%)PortfolioSign in to access your portfolioSign inTop gainersOPEN Opendoor Technologies Inc. 10.48 +1.56 (+17.43%)LYFT Lyft, Inc. 22.75 +2.56 (+12.65%)ROIV Roivant Sciences Ltd. 15.71 +1.52 (+10.75%)WDAY Workday, Inc. 237.57 +18.56 (+8.47%)QBTS D-Wave Quantum Inc. 20.50 +1.52 (+7.98%)Top losersESLT Elbit Systems Ltd. 470.00 -37.95 (-7.47%)MANU Manchester United plc 15.25 -1.16 (-7.06%)QMMM QMMM Holdings Limited 82.00 -6.00 (-6.82%)RDDT Reddit, Inc. 249.93 -16.73 (-6.28%)ARW Arrow Electronics, Inc. 119.29 -7.71 (-6.07%)Most activeOPEN Opendoor Technologies Inc. 10.48 +1.56 (+17.43%)NVDA NVIDIA Corporation 170.16 -4.68 (-2.68%)NIO NIO Inc. 7.25 +0.23 (+3.28%)PLUG Plug Power Inc. 1.8800 +0.2000 (+11.87%)LYFT Lyft, Inc. 22.75 +2.56 (+12.65%)Earnings eventsMy earnings eventsEarnings eventsTrending tickersNVDA NVIDIA Corporation 170.15 -4.69 (-2.68%)UBER Uber Technologies, Inc. 92.87 -4.97 (-5.08%)QBTS D-Wave Quantum Inc. 20.65 +1.67 (+8.78%)LYFT Lyft, Inc. 22.69 +2.50 (+12.38%)NIO NIO Inc. 7.25 +0.23 (+3.24%)Top economic eventsTop economic eventsSep 17, 2025, 7:00 AM EDTPrior: P: 6.49New: N: 6.39Sep 17, 2025, 7:00 AM EDTPrior: Prior: 6.49New: New: 6.39Sep 17, 2025, 7:00 AM EDTPrior: P: 297.7New: N: 386.1Sep 17, 2025, 7:00 AM EDTPrior: Prior: 297.7New: New: 386.1Sep 17, 2025, 2:00 PM EDTPrior: P: 4.38New: N: -Sep 17, 2025, 2:00 PM EDTPrior: Prior: 4.38New: New: -