Reading this feels very like those people who complain about having to wait half an hour to pick up their impounded car at midnight because the tow company on Google says they can help out with tow rescues 24/7. Yes, it is open twenty four seven, but they can't teleport in an instant, they have to drive to the impound lot at midnight to help you get the car back that you parked illegally. You didn't even call ahead to schedule an appointment, you just showed up after dark hoping for the best.