How to get an EDL Flash from Official OnePlus Support?

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Does anyone know how to get an EDL Flash via official means through OnePlus themselves? I've tried contacting multiple unofficial EDL unbrick services for my OnePlus 12 prev on OOS 16 (soft bricked rn) and they all say "the server's offline" and give no indication of when that might change, so it looks like I may have to go that route. I live in the U.S.